RMS reflects the philosophy of its founders Rick Rubenstein and Paul Zucker
In many ways, Rubenstein and Zucker created the kind of organization they would have liked to work for - a highly ethical company that built its foundation on two key principles 1) customer satisfaction is a primary measure of success and 2) mastering leading edge technology means using it with a client's true objectives in mind. For over 29 years, RMS has proven that high standards and business success can go hand-in-hand.

Quality Service Begins with Quality People
Rubenstein and Zucker have long recognized the importance of careful hiring. "We are only as good as the people we employ," notes Rubenstein. "We look for employees who have as high a standard for themselves as we have for our business," he added. "Technical ability, while clearly an important factor in our hiring, is not enough. We look for internally motivated people - people who find a job well done intrinsically rewarding. Quality service really does begin with quality people," Zucker emphasizes.

Given their high standards and the importance of a good fit between employer and employee, RMS hires staff mostly through personal connections. "While it may seem old fashioned to some, hiring people through personal connections is our method of choice. It has proven to be a highly effective way of finding talented, like-minded staff committed to delivering the top-quality service that is at the heart of all we do," Zucker notes.

Success Means More than Monetary Achievements
Success in the ever-changing computer industry requires adaptability. RMS hires seasoned professionals who like a challenge, thrive in a fast-paced environment, and have an inherent desire to stretch and grow. "The desire to learn, as well as earn, has always been a part of our company's fabric. We've never measured success in purely financial terms," comments Rubenstein. "Quality service begins with the mind-set of the people providing it. Personal satisfaction in the work we do has always been an important component in our bottom line and it shows in the quality of the service we deliver," he adds.

Bridging Gaps through Effective Partnering
Even the most sophisticated end user can find the complexity of today's technology daunting. Selecting, coordinating and managing multiple, independent vendors and service providers can be time-consuming, frustrating, problematic and occasionally disastrous. "As complex and fast-paced as the industry now is, you can't be an expert in everything," Rubenstein stresses. "RMS has worked to stay tightly focused on what we do so that it is done exceptionally well. Our ultimate goal is to help our customers find efficient, workable solutions for each and every need. We actively seek and nurture effective partnerships with like-minded companies that offer complementary services so that we can offer our customers quality, one-stop shopping.

Exploring New Frontiers from the Client's Perspective
Zucker and his team are true professionals. They love exploring new technology and keeping technically current is a critical component of their work at RMS. "Exploring new technology as it emerges keeps us energized and current," states Zucker. "But not all new technology is useful or viable. We encourage our people to explore-to test new technology and its applications - but to do so critically with clients in mind. Using new technology in a client's environment must be done cautiously and only when we're sure it is the best way to address that client's needs," Zucker explains.

One important way RMS ensures the best possible use of emerging technology is through RMS' time-tested methodology, PROCESS¹⁰. This highly successful methodology is at the heart of the company's track record for unsurpassed customer service. PROCESS¹⁰ keeps technology firmly rooted in practical application and harnessed by budgetary considerations. "Customer satisfaction, not technical wizardry is always our ultimate goal," concludes Zucker.